The player from Georgia experienced repeated account issues with 1wincasino, where he was logged out unexpectedly after winning and was unable to log back in. Despite having contacted support, the problem remained unresolved, even after he created a new account with the same login details. The Complaints Team reviewed the evidence and concluded that the casino had confirmed the player’s account had been hacked, resulting in a change of email address. The player was informed that the responsibility for account security lay with him, and without further evidence, the complaint was closed as unresolved. The player from Quebec had been waiting for a withdrawal for less than two weeks.

Player’s withdrawal has been delayed due to non-response from casino.

After contacting support, he was told to wait 30 minutes, then 7 days, only to be informed that it was a payment system issue without resolution or timeline. The Complaints Team was unable to proceed with the investigation or provide solutions due to the lack of response from the player. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.

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• The player from Argentina attempted a withdrawal but did not receive the promised code via email to proceed with the process.
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• We had reached out to the player for more details and extended the response time by 7 days.
• However, due to a lack of response from the player after the update, the complaint was ultimately rejected.
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• The player finally confirmed that the new request went successfully and they received the money, therefore we closed the complaint as resolved.
• Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
• We determined that since the balance in the player’s account at the time of closure was zero, we were unable to assist further.

Player’s account has been blocked after submitting verification documents.

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• The issue was resolved when the player confirmed receipt of the withdrawal amount after a period of waiting.
• After that, follow the detailed instructions to complete your first deposit.
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• We’ll go ahead and mark the complaint as ‘resolved’ in our system.
• The complaint was resolved as the player’s deposit got credited.
• The player confirmed that their account was already verified and had expected a quicker response from the casino.
• The player had sent in the requested identity documents for verification, but the account remained blocked and his winnings were not refunded.

Player’s email change delays withdrawal.

The support team has not resolved her request for an email change. The player from India had his account blocked by 1win due to claims of fraudulent activity. Casino has provided proof that the player had participated either in collusion with other players or in creating multiple accounts, therefore, the complaint has been rejected.

The player from Peru was unable to access the poker platform due to verification errors and had not received a response after 32 days despite submitting the required documents. Additionally, he sought clarity on playing while verification was pending and mentioned pending withdrawals totaling $535, as well as lacking rakeback of approximately $440. The issue was resolved after communication with the Complaints Team, which resulted in the player’s access being restored and pending withdrawals being processed. The player from Ecuador had requested a withdrawal prior to submitting this complaint. The Complaints Team acknowledged the player’s concern regarding the delay, which had exceeded 14 days without communication from the casino after submitting the required documents.

The complaint was rejected as unjustified due to the player having breached the casino’s terms and conditions – multiple accounts and using the same payment method in related accounts. We concluded that the casino had acted correctly and within its terms and conditions. The player from India tried to withdraw his winnings, totaling 310,000 INR, through multiple small transactions which haven’t been processed by the casino.

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The player from India created an account and did not receive his first withdrawal due to a KYC request. The casino claimed the account was blocked due to multiple accounts being funded with one crypto address, which violated their terms and conditions. The player explained that a friend used his crypto address to teach him about withdrawals. We reviewed the evidence and, due to AML regulations, could not assist in returning the deposits. A player from Argentina had entered the wrong email for his account and needed verification to change it. He contacted customer support but then stopped receiving responses, leaving him unable to withdraw funds due to the unverified email.

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Player’s deposit has not been credited.

The issue remained unresolved as the player did not respond to the Complaints Team’s requests for documentation and clarification, which led to the rejection of the complaint. It was reported that the player’s account had been hacked, resulting in the loss of funds. The Complaints Team had extended the timeline for resolution and sought updates from the player, but due to a lack of response, the investigation could not proceed. Technical support had repeatedly advised them to wait without providing a resolution. The Complaints Team advised the player to contact the police regarding the hacking issue and marked the complaint as resolved. Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos.

Player struggles to change account email.

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However, they did not provide any evidence to support this claim. The player admitted to having created a second account after the blockage, which was against the casino’s terms and conditions. The player from Chile had requested self-exclusion from the casino due to personal gambling issues. Despite having reached out to the casino’s support via email, he had received no response. We had assisted the player by advising him on the correct procedure for applying for self-exclusion and asking him to resend his request to the casino’s support.

The player’s unable to withdraw her balance.

The player from Argentina had a pending withdrawal of 80,000 ARS that had not been transferred. Despite reaching out for assistance, he did not receive any response. We requested additional information to investigate the issue, but no reply was received from the player. The player from Morocco reported a missing 190 euros from their account after a win, with customer service providing inconsistent excuses and ignoring evidence of the missing funds.

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After providing the requested information multiple times, support kept asking him to 1win wait 24 hours without resolving the issue. The Complaints Team facilitated communication with the casino, which ultimately led to the player’s email being updated and the withdrawal request being acknowledged. However, due to a lack of response from the player after the update, the complaint was ultimately rejected.

• Our system uses state-of-the-art SSL encryption methods to ensure the security of user data.
• The Complaints Team extended the investigation period but ultimately rejected the complaint due to a lack of response from the player, which prevented further investigation.
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• The player from Mexico, despite having previously made successful withdrawals after verification, was accused by the casino of breaching its rules without being provided any evidence.
• After communication with the casino, it was confirmed that the withdrawal had been processed, but the player did not respond for over a month, leading to the complaint being rejected.

He sought clarity on whether the payment system or intermediaries were causing the problem. The Complaints Team extended the time for the player to respond and requested communication with the payment provider. However, due to the lack of response from the player, the complaint was ultimately rejected.

• Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever).
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• He’s seeking assistance to retrieve approximately 4,000 USDT from playing Baccarat.
• 1Win is a popular online platform for sports betting and casino games, offering a wide range of opportunities for players to place bets and win big.

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• We ended up closing the complaint as « resolved » as the casino refunded the player.
• In Turkey, the government has strict regulations regarding online gambling, and any casino operating without a proper license is likely operating illegally.
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• Despite having reached out to the casino’s support via email, he had received no response.
• The player from India faced an issue where 180,000 INR was debited from his bank account but not credited to the casino account.

The player from Kenya had been waiting for a withdrawal, but the 1win website failed to send the withdrawal code to his email address. He had confirmed that his email was correct, the customer care had been unresponsive, and there was no active bonus involved. However, due to his lack of response to our further queries, we were unable to proceed with the investigation or provide potential solutions to his issue. The player from Argentina had been waiting for a withdrawal when his account was surprisingly blocked after he submitted KYC documents.

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The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had attempted to communicate with the player for additional information but had received no response. The player from South Korea faced issues withdrawing 6.5 million won from 1Win Casino after losing a significant amount over several months.

Player’s withdrawals are delayed and unresponsive.

The player from Tajikistan had requested a withdrawal prior to submitting this complaint. Despite our team’s attempts to communicate with him and extend the complaint’s timer twice, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint due to lack of player’s cooperation. The player from Moldova, who had a winning balance, encountered a sudden account blockage during the withdrawal process. Despite having sent all required documents for verification and having used the account for 2 years, the player did not understand the reason for the blockage. The casino had claimed the account was blocked due to fraudulent actions as per their rules.

His deposit funds are retained, and he is no longer receiving communication regarding his request for a refund. At 1Win, we understand that our customers are looking for a comprehensive online gaming experience that combines the thrill of sports betting with the excitement of playing at a casino. That’s why we’re proud to offer a wide range of sports betting and casino games that cater to all types of players. The providers portfolio is filled with versatile games, along with the following services. United Kingdom online gambling let us say that you bet one unit on black and win, she will always be remembered for her embarrassing half-time rallying cry in 2023.

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• Additionally, he sought clarity on playing while verification was pending and mentioned pending withdrawals totaling $535, as well as lacking rakeback of approximately $440.
• The Complaints Team acknowledged the player’s negative experience and clarified that the casino’s investigation into his withdrawal might have been linked to his betting activity.
• The casino shared proof, that the player created multiple accounts for other aims than recreational playing.
• The player from India has requested withdrawals ten days prior to submitting this complaint.
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• Allegedly, there was evidence of abuse in relation to the payment methods the player used for deposits and withdrawals.
• They also stated that the casino did not respond to their inquiries about the situation.

At 1Win, we’re committed to providing the best possible gaming experience. That’s why we offer a wide range of games, including sports betting, casino, and live dealer options. Our team of experts is always working to ensure that our platform is secure, reliable, and fun. One of the key features that sets 1Win apart from other online betting platforms is its comprehensive range of sports and games. From football to cricket, basketball to tennis, and from slots to roulette, 1Win offers a vast array of options for players to choose from. Additionally, the platform is available for download as an app, allowing players to access their accounts on-the-go.

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The player from India had deposited funds on September 28, but the amount had still not been credited to his balance. After multiple contacts with customer support, he was informed that it was a technical issue that should be resolved within 1 to 7 days, but the problem persisted beyond that timeframe. The player contacted his payment provider and bank, confirming that the transaction had been successfully sent. After continued delays, the casino finally added the pending deposit on October 20, resolving the issue.

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He could no longer access his account, and his withdrawal remained pending. The casino’s actions were in accordance with its terms and conditions. The player from India had been waiting for a withdrawal for less than two weeks. The player’s account was blocked, and the withdrawal remained pending despite prior successful withdrawals after verification. We were unable to investigate further due to the player’s lack of response to our messages and questions, leading to the rejection of the complaint.

Player’s has withdrawal issues in the casino.

The player from Turkey faced issues with depositing funds into the casino. The Complaints Team informed that the player’s deposit had been credited to his game balance, as confirmed by the casino. As the issue appeared to be resolved, the complaint was closed due to the lack of further confirmation from the player. The player from Bangladesh created an account with 1win casino but had his account closed after submitting documents for verification following a deposit and withdrawal request.